1. Scope
This Statement applies to the PellLynx public website, demonstration requests, user accounts, and the PellLynx service.
2. Our role
PellLynx.com provides PellLynx to Districts and other customer organizations. The customer controls the Student, financial-aid, and organizational records it places in the service. PellLynx.com processes that information only for the limited purposes described in this Statement and the applicable customer agreement.
3. Information collected
Public and demonstration information. We collect information submitted in a request, including name, work email, telephone number when provided, job title, organization, state, approximate Student count, current system, and message.
Account information. This may include name, work email, account status, customer organization, role and permissions, and authentication and administrative metadata.
Customer Data. Depending on customer use, this may include Student records, Enrollment information, FAFSA / ISIR information, costs and aid, Pell workflow information, Award Notices, disbursements and adjustments, reports, protected notes and documents, configuration, audit and activity records, and legacy-import data when separately enabled.
Technical and security information. Ordinary service operation may process session information, authentication events, IP addresses, browser and request metadata, security logs, audit events, and error or performance information needed to operate and secure the service.
4. How information is used
Information is used to provide service functionality; authenticate and authorize users; secure and maintain the service; provide support; respond to demonstrations and inquiries; generate customer-requested documents and reports; maintain operational and audit records; prevent misuse; meet contractual and legal obligations; and follow customer instructions.
5. Uses we do not make
- We do not sell Customer Data.
- We do not sell personal information submitted through the website.
- We do not use Customer Data for advertising.
- We do not permit other customers to access Customer Data.
- We do not use Customer Data for unrelated profiling.
- We do not use Customer Data to train artificial-intelligence or machine-learning models.
- We do not use Student data to market directly to Students or families.
6. Data ownership and control
The customer owns and controls Customer Data and manages its users and authorized purposes. Requests involving Student or customer records should normally be directed through the customer organization. PellLynx.com does not independently change education records at the request of an unauthorized person.
7. Disclosure
Information may be disclosed only to authorized customer users; authorized PellLynx administration with a legitimate operational need; providers necessary to operate and secure PellLynx under appropriate restrictions; at customer direction; when legally required; or when reasonably necessary to protect the service, users, or legal rights. Customer Data is not disclosed to advertisers or data brokers.
8. District and customer separation
Each customer environment is server-authorized within explicit District or customer context and separated from other customers. Other PellLynx customers cannot access Customer Data.
9. Security and confidentiality
PellLynx.com maintains administrative, technical, and operational safeguards designed to protect Customer Data. These include role-based authorization, District separation, encryption for defined sensitive information and protected documents, private storage, controlled administrative access, and audit history. Security cannot be guaranteed. Additional information appears on the Security & Confidentiality page.
10. Data retention
Information is retained while needed to provide the service and meet the customer agreement. Retention may differ by record type and customer configuration. Active data may be deleted at customer request after service termination. Protected backup copies age out according to applicable normal retention schedules. Limited records may remain when required for security, audit, legal, or contractual purposes, and retained data is not repurposed.
11. Export and deletion requests
Authorized customers may request an available export or deletion by contacting support@pelllynx.com. Applicable agreements, authorization, record type, and approved retention processes govern each request.
13. Students and children
PellLynx is provided to authorized institutional users and is not intended as a direct consumer service for children. Districts and customer organizations determine which records they are authorized to maintain. Parents, guardians, and Students should direct record-access or correction requests to the applicable institution.
14. Changes to this Statement
The updated date appears on this page. PellLynx.com will provide reasonable notice of material changes through the website, service, or direct customer communication as appropriate.
Contact
Questions about this policy may be sent to support@pelllynx.com.